Help Centre
Step-by-step guides for your online business journey.
8.2 Who can apply to become a distributor and what are the requirements?
Buyer FAQ | 2022-01-17
customers of the platform can apply to become distributors. After becoming a distributor, you need to actively recommend services to your friends for purchasing and encourage them to apply for distributors. So that all purchases made by the subordina
8.1 What is “Distribution” service on the platform?
Buyer FAQ | 2022-01-17
Distribution is a commonly used social marketing tool under the Internet economy model. It allows you to share the services/products to your friends and earn commissions for all their future purchases. It works in below manners, assuming you are A, a
6.4 What should I do if the merchant does not agree to refund or return the products?
Buyer FAQ | 2022-01-17
For some goods and services, merchants need to prepare in advance after receiving your order. If you cancel the order, it will cause losses to the merchant. In this case, the merchant may not agree to a full refund. At this time, you need to negotiat
6.1 What are the refund and return rules of the platform?
Buyer FAQ | 2022-01-17
physical and service products. If it’s caused by customers, merchant may request for cost recoveries before refund the money back to customers. For services, in most of the cases, refund will be approved automatically if the service is not consumed.
5.1 When can I rate and review the merchant?
Buyer FAQ | 2022-01-17
evaluation. You have a total of two review opportunities for the same order. The first review is immediately after the service ends; the 2nd review is several days after you further experience the services to make your evaluation more comprehensive.
3.6 Can I cancel an order at any time?
Buyer FAQ | 2022-01-17
Depends on different service types and the requirements of merchants. For services that do not require the merchant to prepare resources in advance, or if the cancellation of the order will not cause loss to the merchant, you can cancel at any time;
2.4 Why is the price on the platform much cheaper than the market price?
Buyer FAQ | 2022-01-17
There are two main reasons. One is that all the services available on platform is widely selected from dozens of the merchants in the market, which allow the platform to recommend only best deals to you. Another important reason is that we help merch
2.2 Who ultimately provides the services on the platform?
Buyer FAQ | 2022-01-17
ders to open online shops and sell services on the platform. On the other hand, we develops local residents to book services through the platform, to enjoy a more efficient and cost saving service. All the services you purchase on the platform are d
2.1 What services can I book through the platform?
Buyer FAQ | 2022-01-17
ServiceOnline.sg provides 8 categories of service in more than 50 subcategories, which covers almost all aspects of life and entertainment needs in Singapore. You can click on the "Category" in the navigation bar to view the specific service types.
1.4 Can a personal account become a merchant to open a shop on the platform?
Buyer FAQ | 2022-01-17
n. After registering your personal account, you can not only purchase various services as a consumer, but also apply to become a merchant to sell your professional services on the platform. You can go to page "My" by clicking "Sell on Service Online"