Help Centre
Step-by-step guides for your online business journey.
Course 3: Take orders and collect money
Seller Courses | 2022-05-13
m online shops. The payment will be temporarily kept by the platform before the service is completed, in order to give consumers more peace of mind2) After the service is completed and the Service Code is invalidated, the payment will be settled to
Course 1: Open online shop
Seller Courses | 2022-05-13
re”Merchant Centre is the console where you can manage all your shop information, upload services, and manage orders and payment. You can enter the Merchant Centre from the official website (under merchant page) or visit directly by below link: http
8.1 What marketing and promotion tools available on the platform?
Seller FAQ | 2022-01-17
ng functional modules, which originally required purchase to use, now they are all free for merchants to use (in terms of operations, you still need to click the buy button to purchase the corresponding marketing tools, but the payment amount is $0)
5.6 The customer used vouchers or coins to deduct the payment. Who will bear these costs?
Seller FAQ | 2022-01-17
The basic principle is who initiates and who bears the cost. If it is a promotional activity initiated by you, including Vouchers, Discounts, Cash Angbao, etc., this part of the cost shall be borne by you; if it is a promotional activity initiated by the platform, the cost shall be borne by the platform. Buyers are allowed to offset the payable bills with platform coins which will be borne by the platform.
5.3 Why does my platform account have a balance but cannot withdraw?
Seller FAQ | 2022-01-17
tlement cycle of the payment institution (including card issuance bank and clearance institution like Visa/MasterCard) for reconciliation. The platform will transfer the fund to you as soon as we receive the fund from the payment institution. General
5.1 When will I receive the service fee paid by the customer?
Seller FAQ | 2022-01-17
before the fee to be processed), the platform will accumulate all costs to be settled on a weekly basis and send to our payment gateway partner for settlement. In summary, for service products, the time you receive the service fee is about 7 days a
1.5 What are the requirements for filling in a bank account?
Seller FAQ | 2022-01-17
payment after you provide the service, please fill in it accurately. In order to be foolproof, you are required to provide your account name, bank, account number and PayNow number so that we can cross-verify the information when we make a payment
7.3 Can I return or refund the products purchased during promotions?
Buyer FAQ | 2022-01-17
Yes you can in most of the cases, unless it’s stated no return or no refund by merchants for some special promotions. The refund amount will based on your actual payment deducting any vouchers or discount applied when you paid the order.
6.5 Where will the refund go?
Buyer FAQ | 2022-01-17
s a few days to process the refund because the platform needs to coordinate with your card issuing bank, receiving bank, payment gateway and other institutions. Some banks may charge a refund processing fee, and you will be responsible for the fee i
4.4 Can I use the platform coins to deduct the order amount?
Buyer FAQ | 2022-01-17
mail, follow the platforms official account, login to the platform, rate and review merchants, share orders, and earn coins every time you complete an order. You can deduct the payment amount as long as you choose the coins deduction before payment.
4.2 Can I pay the merchant on-site for the online orders?
Buyer FAQ | 2022-01-17
No you can’t. Because merchants need the payment to confirm the order. This is a protective measure for the merchant to prevent from arranging a service for you but you do not show up to cause losses in the end. If you have booked the Service and pa
4.1 What payment methods does the platform support?
Buyer FAQ | 2022-01-17
of payment, 1) Both credit card and debit card. 2) PayNow QR code. 3) Grab Pay, Shopee Pay, Alipay, Wchat Pay and other online e-wallet. 4) Apple Pay, Google Pay and other mobile wallet. You are recommended to use PayNow as its the local payment sol
3.3 What should I do if an error is found after placing an order?
Buyer FAQ | 2022-01-17
e order and refund it online. In most cases, the cancellation of the order will take effect immediately, but because the payment has been collected by the bank or card organization, it will take a few days to complete the refund. Some banks may char
3.1 What is the basic process of placing an order from the platform?
Buyer FAQ | 2022-01-17
comparing the price and the merchants ratings & reviews; The second step, use your bank card or e-wallet to complete the payment to obtain the service QR code; The third step, accept the service on the day and time you reserved. If the service is sa
- 1