Help Centre
Step-by-step guides for your online business journey.
Course 3: Take orders and collect money
Seller Courses | 2022-05-13
the APP to complete the verification3. Returns and RefundsAll return and refund orders will be displayed here. Please note that as a service product, buyers can choose to refund as long as they have not accepted the service and the system will automa
7.3 Can I select not to support refunds?
Seller FAQ | 2022-01-17
ermine whether to purchase. If the customer understands and accepts it, then the customer will not be able to apply for a refund, even if the service is not satisfactory or the service is not consumed, it is obviously not friendly to the customer. Un
7.2 What is the return / refund process for physical products?
Seller FAQ | 2022-01-17
ter the customer initiates a refund application, the merchant will need to agree to the return. Then, the customer returns the goods to the merchants designated address. After the merchant receives the product, the refund application will be approved
7.1 What is the refund procedures for service products?
Seller FAQ | 2022-01-17
ries about booking online in advance, and help a lot to win more orders and revenue. For service products, if the merchant allows refunds, then the system will automatically refund to the customer after a refund application is submitted by customer.
3.6 How to set service usage conditions and refund conditions?
Seller FAQ | 2022-01-17
tion amount, the service items included or excluded in the price, and pre appointment required etc.; You can also set the refund conditions in advance, such as the service does not support refunds, or the percentage of refunds that need to be deducte
7.3 Can I return or refund the products purchased during promotions?
Buyer FAQ | 2022-01-17
Yes you can in most of the cases, unless it’s stated no return or no refund by merchants for some special promotions. The refund amount will based on your actual payment deducting any vouchers or discount applied when you paid the order.
6.5 Where will the refund go?
Buyer FAQ | 2022-01-17
This depends on the refund path you choose when applying for a refund, you can select to refund to the original bank account or refund to the platform account for next purchase. It takes a few days to process the refund because the platform needs to
6.4 What should I do if the merchant does not agree to refund or return the products?
Buyer FAQ | 2022-01-17
order. If you cancel the order, it will cause losses to the merchant. In this case, the merchant may not agree to a full refund. At this time, you need to negotiate with the merchant for a solution, if the result is not satisfied, you can request th
6.3 What is the process of returning for physical products?
Buyer FAQ | 2022-01-17
d then the merchant verifies whether or not to agree to the return. After review and approval, the customer will need to mail the products back to the designated warehouse. After the merchant confirms the returned items, the refund will be processed.
6.2 What is the process of refunding for service products?
Buyer FAQ | 2022-01-17
First, the customer applies for a refund, and then the system determines whether the service supports refunds. If it is supported, it will be approved automatically; if it is not supported, it will go to the merchant side for approval on case by case
6.1 What are the refund and return rules of the platform?
Buyer FAQ | 2022-01-17
refund and return if it is caused by the merchant side for both physical and service products. If it’s caused by customers, merchant may request for cost recoveries before refund the money back to customers. For services, in most of the cases, refund
3.3 What should I do if an error is found after placing an order?
Buyer FAQ | 2022-01-17
el the order and refund it online. In most cases, the cancellation of the order will take effect immediately, but because the payment has been collected by the bank or card organization, it will take a few days to complete the refund. Some banks may
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