Help Centre
Step-by-step guides for your online business journey.
2.3 How to add online customer service and accept customer inquiries?
Seller FAQ | 2022-01-17
The platform supports the direct use of WhatsApp as your online shop customer service tool. As long as the customer initiates a chat with you from your online shop, you can receive chat information through WhatsApp and reply in time. You can set it
2.2 How to upload corporate and online shop logos?
Seller FAQ | 2022-01-17
After you login to the Merchant Centre, you can easily see the current logo is blank, you can click on the blank logo to upload, please upload logo with correct size and ratio to make it sharp and professional.
2.1 What is the Merchant Centre? How to login?
Seller FAQ | 2022-01-17
The Merchant Centre is where you manage online shop orders and fund settlement. Once your application for opening a store is approved, you can log in to the Merchant Centre to start online shop decoration and upload services. You can login the Mercha
1.8 How to choose a business category?
Seller FAQ | 2022-01-17
or customers to find quickly. Merchants need to check the actual service categories that can be provided when applying an online ship, so that they can upload their services quickly under each of the categories. No worry if you need to add more categ
1.7 How to choose the type of online shop?
Seller FAQ | 2022-01-17
p later. "No Shop Seller" is customized for those who do not have the time or knowledge to manage the online store but still want to collect orders from ServiceOnline, they do not need to upload services into store, so there is no direct order from
1.6 How to name the online shop?
Seller FAQ | 2022-01-17
the company as the name of the online shop, such as "Blue Sky Mover Official Flagship Store" or "Ocean Music School Official Flagship Store"; Individual merchant should also choose a unique and easy-to-remember online shop name for searching, such a
1.2 What are the fees for becoming a platform merchant?
Seller FAQ | 2022-01-17
aintenance fee are all waived. Merchants can open brand flagship stores on the platform at zero cost and start to receive orders. You only need to pay a minor transaction commission to the platform after you complete the order and confirm income. No
5.3 Can I modify or delete the reviews I sent out?
Buyer FAQ | 2022-01-17
nnot be modified or deleted. This is to keep the original evaluation for other customers as a reference. If you change your mind and need to re-evaluate the merchant, you can use the 2nd review function, which can be found under the completed orders.
4.4 Can I use the platform coins to deduct the order amount?
Buyer FAQ | 2022-01-17
ur mobile phone and email, follow the platforms official account, login to the platform, rate and review merchants, share orders, and earn coins every time you complete an order. You can deduct the payment amount as long as you choose the coins deduc
4.3 Do I pay the service fee to the platform or directly to the merchant?
Buyer FAQ | 2022-01-17
are satisfied. If you are not satisfied with the merchant’s service, the platform will keep freezing the funds and urge the merchant to rectify as soon as possible until the problem is resolved. So you have extra peace of mind to book online with us.
4.2 Can I pay the merchant on-site for the online orders?
Buyer FAQ | 2022-01-17
No you can’t. Because merchants need the payment to confirm the order. This is a protective measure for the merchant to prevent from arranging a service for you but you do not show up to cause losses in the end. If you have booked the Service and paid for it, but you change the service item or increase the service scope during the actual service on the day, you need to pay the merchant for the additional service fee. In this case, you can pay the merchant on-site. Alternatively, you can also pay through the platform by ordering the "$1 products" to pay the additional fee to the merchant.
4.1 What payment methods does the platform support?
Buyer FAQ | 2022-01-17
s of payment, 1) Both credit card and debit card. 2) PayNow QR code. 3) Grab Pay, Shopee Pay, Alipay, Wchat Pay and other online e-wallet. 4) Apple Pay, Google Pay and other mobile wallet. You are recommended to use PayNow as its the local payment so
3.4 Do I need to confirm the service appointment time submitted online with merchant?
Buyer FAQ | 2022-01-17
It depends on the schedule of the merchant. The appointment time you submit online is the service time you preferred, and the merchant will try its best to follow it, but if there is a conflict in time, the merchant will contact you to change the tim
3.3 What should I do if an error is found after placing an order?
Buyer FAQ | 2022-01-17
act the merchant to explain what needs to be changed; if it is an important error, you can cancel the order and refund it online. In most cases, the cancellation of the order will take effect immediately, but because the payment has been collected by
3.1 What is the basic process of placing an order from the platform?
Buyer FAQ | 2022-01-17
The first step is to find the service you need by searching or browsing the categories, and then place an online order after comparing the price and the merchants ratings & reviews; The second step, use your bank card or e-wallet to complete the paym
2.4 Why is the price on the platform much cheaper than the market price?
Buyer FAQ | 2022-01-17
commend only best deals to you. Another important reason is that we help merchants to expand online sales channels, saving a lot of labor costs and advertising costs, so merchants are more willing to offer lower prices online to attract more clients.
2.2 Who ultimately provides the services on the platform?
Buyer FAQ | 2022-01-17
nline.sg is to connect consumers and merchants. On the one hand, we develops local high-quality service providers to open online shops and sell services on the platform. On the other hand, we develops local residents to book services through the plat
1.4 Can a personal account become a merchant to open a shop on the platform?
Buyer FAQ | 2022-01-17
ersonal account, you can not only purchase various services as a consumer, but also apply to become a merchant to sell your professional services on the platform. You can go to page "My" by clicking "Sell on Service Online" to submit the application.