Help Centre
Step-by-step guides for your online business journey.
Course 4: Tips for more orders
Seller Courses | 2022-05-13
t more orders and customers from their online shops, here are 5 useful tips to follow:1), Standardize your services with fixed price2), Pay special attention to ratings and reviews3), Create your hot-selling item4), Participate more in online promot
Course 3: Take orders and collect money
Seller Courses | 2022-05-13
In order to allow you to receive orders and transactions anytime, anywhere, in addition to the computer version, we also provide the "Merchant APP". Please search and download the "Service Online Merchant" in the Apple and Google App Stores. (Please
Course 2: Upload Services and management
Seller Courses | 2022-05-13
please select "physical products");2) the listing price must be set to be competitive price to attract users to place orders online;3) Inventory/stock, if the above price is limited, you can set a quantity limit, so customers will not be able to pla
Course 1: Open online shop
Seller Courses | 2022-05-13
ments from customers to the bank account you provide here, please fill in accurately. In the next page, please enter your online shop name, the recommended format is "business name + service" such as "Blue Sky Moving", "Rainbow Music School", etc.; F
8.7 How to use the “Ang Bao” marketing tool?
Seller FAQ | 2022-01-17
Ang Bao marketing tool allow you to issue an online Ang Bao automatically to the customer who meet a certain purchase amount. The customer can use the Ang Bao amount to deduct the service fee for the next purchase to encourage repeat purchases and be
8.2 What are the benefits of using marketing promotion tools?
Seller FAQ | 2022-01-17
buy from your shop (rather than a competitor’s shop that does not have Vouchers); No. 2 is to attract customers to place orders as soon as possible (while the Voucher is valid), and No. 3 is to encourage customers buy higher amounts (thus using high
7.1 What is the refund procedures for service products?
Seller FAQ | 2022-01-17
llowed to refund at any time, including orders that have not been used after the expiration date. This will help to eliminate customers worries about booking online in advance, and help a lot to win more orders and revenue. For service products, if t
6.1 Who can rate and review my service? What factors will these rating/reviews based on?
Seller FAQ | 2022-01-17
Only customers who actually place orders with you can rate and review your service after completing the service delivery (that is, after you scan the service code), to ensure that each evaluation is based on the customers true service experience. Eac
5.2 Why is the service fee I received different from the price I posted?
Seller FAQ | 2022-01-17
ervice price is $100, and then the amount you receive will be $85 (100-100*15%). If there are promotion available on your online shop, for example, a Voucher of $10, then the amount actually paid by the customer will be $90, and the final amount you
4.3 How to check the customer's order? Can I view and process it with my mobile phone?
Seller FAQ | 2022-01-17
In order to make it easier for you to take orders and do business anytime, anywhere, in addition to the PC version of the Merchant Centre, we also provide a mobile version of the merchant APP. You can scan the code to download APP from the "Download
4.2 Will I be notified when new orders placed?
Seller FAQ | 2022-01-17
Every time there is a new order depite the order types, the platform will send you a notification via SMS or email to remind you to deal with it in time. You can update your mobile phone and email in the Merchant Centre - shop - shop information, or log in to the front page and modify it in "My - Account Management".
4.1 How many types of orders on ServiceOnline
Seller FAQ | 2022-01-17
ceive more orders, the platform provides three ways to receive orders: A. Online shop orders, refer to orders placed directly by customers from the online shop after the merchant has released the service; B. Grabed orders, refer to orders received b
3.9 How to modify the services published?
Seller FAQ | 2022-01-17
the price, picture, description, and other information, and you can also temporarily remove the product or even delete it. Use the “Recommend” function to list your featured services into the homepage of your online shop for more exposure and orders.
3.8 What are the requirements for pictures and service descriptions when publishing services?
Seller FAQ | 2022-01-17
service professionalism, and other selling points corresponding to this price, and is used to attract customers to place orders to purchase services. You can upload photos of previous service cases, including previous customer reviews of you, to pro
3.7 Can I ask customers to fill in the appointment time online to reduce unnecessary communication?
Seller FAQ | 2022-01-17
Sure. When you publish the Service, you can customize the information that the customer needs to fill in when placing an order, such as the preferred date and time of the appointment, the customer’s room type and area, etc. With this information, you don’t need to contact customers to inquire one by one to improve the transaction efficiency.
3.4 Can I set a price temporarily, and then discuss the price with the customer?
Seller FAQ | 2022-01-17
net economy, and cannot allow you to automatically obtain orders 24/7. It still requires unnecessary labor to bargain or communicate with customers, which greatly affects the customer experience and the chance of receiving orders is greatly reduced.
3.3 What is the “Market Price” and the “Platform Price”, and how to set it?
Seller FAQ | 2022-01-17
ers can enjoy when booking on the platform. Please remember that one of the most important reasons for customers shopping online is to enjoy a lower price compared to offline price, so it’s better for you to meet customer’s expectations to achieve mo
3.1 How to upload and publish a product or service onto my shop?
Seller FAQ | 2022-01-17
inquire, otherwise, it will greatly reduce transaction efficiency and also loses the advantage of Internet 24/7 receiving orders and doing business. In order to avoid subsequent disputes, when you set a fixed price, please be sure to specify the serv
2.5 How to decorate the homepage and other pages of the online shop?
Seller FAQ | 2022-01-17
ter brand, we have also built a homepage for your online shop. Customers can enter your dedicated online shop to view all of your service lists, promotional information, and the QR code of the online shop. You are free to design and decorate your ho
2.4 How to modify the basic information of the online shop?
Seller FAQ | 2022-01-17
egories, etc., you can follow the prompts to modify it under "Shop" section of the Merchant Centre. Please note that your online shop name cannot be modified. If you need to modify it for special reasons, please contact the customer service of the pl