Help Centre
Step-by-step guides for your online business journey.
Course 4: Tips for more orders
Seller Courses | 2022-05-13
us song, or a restaurants signature dish, which can greatly increase the popularity and sales of an online shop. At the same time, if your online shop has such a popular service, the platform will also give you more advertising opportunities for free
Course 3: Take orders and collect money
Seller Courses | 2022-05-13
nywhere, in addition to the computer version, we also provide the "Merchant APP". Please search and download the "Service Online Merchant" in the Apple and Google App Stores. (Please note: publish new products/services still need to operate on the co
Course 2: Upload Services and management
Seller Courses | 2022-05-13
s to place orders online;3) Inventory/stock, if the above price is limited, you can set a quantity limit, so customers will not be able to place an order when this quantity is reached, otherwise please keep the default 9999;4) Shop category refers t
Course 1: Open online shop
Seller Courses | 2022-05-13
3: Provide bank information and shop informationThe platform will regularly remit payments from customers to the bank account you provide here, please fill in accurately. In the next page, please enter your online shop name, the recommended format is
8.7 How to use the “Ang Bao” marketing tool?
Seller FAQ | 2022-01-17
Ang Bao marketing tool allow you to issue an online Ang Bao automatically to the customer who meet a certain purchase amount. The customer can use the Ang Bao amount to deduct the service fee for the next purchase to encourage repeat purchases and be
8.5 How to use the “Flash Deal” marketing tool?
Seller FAQ | 2022-01-17
ase during this period can enjoy special prices or special discounts, which can help you quickly reach sales targets. The goal, on the other hand, is to reward those customers who follow your shop and give them more benefit to become loyal customers.
8.2 What are the benefits of using marketing promotion tools?
Seller FAQ | 2022-01-17
erent amounts in your shop and allow customers to use the voucher when the purchase meet a certain amount. It can play a role in three aspects, No. 1 is to attract customers to buy from your shop (rather than a competitor’s shop that does not have Vo
7.1 What is the refund procedures for service products?
Seller FAQ | 2022-01-17
ing orders that have not been used after the expiration date. This will help to eliminate customers worries about booking online in advance, and help a lot to win more orders and revenue. For service products, if the merchant allows refunds, then the
6.1 Who can rate and review my service? What factors will these rating/reviews based on?
Seller FAQ | 2022-01-17
f purchase (value for money). The scores from multiple customers will be calculated according to the formula to show a comprehensive score in your shop and on the detail page of each product / service on the shelf for customers to view and reference.
5.2 Why is the service fee I received different from the price I posted?
Seller FAQ | 2022-01-17
ice price is $100, and then the amount you receive will be $85 (100-100*15%). If there are promotion available on your online shop, for example, a Voucher of $10, then the amount actually paid by the customer will be $90, and the final amount you re
4.2 Will I be notified when new orders placed?
Seller FAQ | 2022-01-17
will send you a notification via SMS or email to remind you to deal with it in time. You can update your mobile phone and email in the Merchant Centre - shop - shop information, or log in to the front page and modify it in "My - Account Management".
4.1 How many types of orders on ServiceOnline
Seller FAQ | 2022-01-17
ts to receive more orders, the platform provides three ways to receive orders: A. Online shop orders, refer to orders placed directly by customers from the online shop after the merchant has released the service; B. Grabed orders, refer to orders re
3.10 What is “shop category management”?
Seller FAQ | 2022-01-17
Besides the universal category in the platform level, you can also set your own sub-category in your shop level. For example, if you are a tuition center, you can set up categories like Chinese, English, and mathematics, and then put the tuition cour
3.9 How to modify the services published?
Seller FAQ | 2022-01-17
he price, picture, description, and other information, and you can also temporarily remove the product or even delete it. Use the “Recommend” function to list your featured services into the homepage of your online shop for more exposure and orders.
3.7 Can I ask customers to fill in the appointment time online to reduce unnecessary communication?
Seller FAQ | 2022-01-17
Sure. When you publish the Service, you can customize the information that the customer needs to fill in when placing an order, such as the preferred date and time of the appointment, the customer’s room type and area, etc. With this information, you don’t need to contact customers to inquire one by one to improve the transaction efficiency.
3.3 What is the “Market Price” and the “Platform Price”, and how to set it?
Seller FAQ | 2022-01-17
ers can enjoy when booking on the platform. Please remember that one of the most important reasons for customers shopping online is to enjoy a lower price compared to offline price, so it’s better for you to meet customer’s expectations to achieve mo
3.1 How to upload and publish a product or service onto my shop?
Seller FAQ | 2022-01-17
After the shop decoration is complete, its time to add products to the shelves. ServiceOnline.sg is a service booking platform. What you need to list is your professional service. In particular, it should be noted that a key factor for the success of
2.5 How to decorate the homepage and other pages of the online shop?
Seller FAQ | 2022-01-17
r brand, we have also built a homepage for your online shop. Customers can enter your dedicated online shop to view all of your service lists, promotional information, and the QR code of the online shop. You are free to design and decorate your homep
2.4 How to modify the basic information of the online shop?
Seller FAQ | 2022-01-17
or decrease of business categories, etc., you can follow the prompts to modify it under "Shop" section of the Merchant Centre. Please note that your online shop name cannot be modified. If you need to modify it for special reasons, please contact th
2.3 How to add online customer service and accept customer inquiries?
Seller FAQ | 2022-01-17
use of WhatsApp as your online shop customer service tool. As long as the customer initiates a chat with you from your online shop, you can receive chat information through WhatsApp and reply in time. You can set it in "Shop - Customer Service Manag